Returns & Exchanges
At Ellen Tracy, we stand behind the quality of our designs and want you to be completely satisfied with your purchase. If you are not perfectly happy with your order, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing